Supervisory And People Management Skills Training

Supervisors get exposed to several elements of a business which makes it imperative for them to cater to the needs of all the departments simultaneously. This further results in a high level of stress, and unmanageable workloads where some workers sit idle and others pile up the load, while others take advantage of the rapport with the supervisor which undermines the productivity and thus, a loss to business. This indicates the need for them to possess not only result-oriented supervisory skills but also social and accountability skills too.

Course objectives:

The objectives of this Supervisory and People Management Skills training program are: –

• Get clarity to the change in their role from team member to team leader
• Sensitise the participants to meet the needs of the business with ease
• Better conflict management
• Understand the importance of effective communication-oral & written
• Apply active listening skills to avoid misunderstanding
• Effective participation in the meetings
• Envisage how to be assertive
• Understand the mindset of a leader

Training Methodology

To meet these objectives, this program is packed with interactive presentation, exercises, case-studies, tips, and application strategies. Role plays and group discussions will also provide an opportunity to achieve the focused learning objectives. As each of the participants will bring his unique perspective to the class and benefit by sharing the same with others present to arrive at the right mindset to address individual challenges.

Who can attend the course?

• Newly promoted supervisors
• Supervisors who
  • Have been in the role for some time but have never received any formal training
  • Want to excel in their management skills

Benefits to the organisation:

The benefits that the company will accrue from this training program are:

• Supervisors will gain a clear perspective of their roles
• A positive work environment
• Address the root cause of the problem
• Reduced attrition
• Increase in the levels of productivity and accountability

Personal benefits:

The benefits that the participants will get from this training are as follows:

• Better management skills
• Be more effective in your roles
• Improved inter-personal relationships
• Increase in productivity

Session 1:

By the end of the session the participant should be able to:

• Understand and explore the role as a supervisor
• Analyse difference between management and leadership and balancing both set of skills
• The journey from a team member to a team leader and competencies of a supervisor
• Understand the tools for practical leadership skills to apply to work situations and challenges
• Managing people expectations and team members
• Managing peers and managers
• Apply Coaching and mentoring skills to the team
• Apply time management skills and prioritize the to do list

Session 2:

By the end of the session the participant should be able to:

• Recognizing the achievements of team members
• Understanding team dynamics and characteristics of highly effective team
• Identify opportunities for improving self and team
• Delegation and accountability
• Building trust and the importance in building productive relationships while achieving business results
• Conflict management by developing awareness about the approaches used to manage differences in the work place
• Stress management by identifying situations and factors that lead to stress
• Understand how to handle high-pressure situations and explore possible outcomes when stress management techniques are employed